Grievance Redressal Policy

We believe that Investor service is a vital element for sustained business growth and we want to ensure that our Investors receive exemplary service across different touch points. Prompt and efficient service is essential for retaining existing relationships and therefore Investor satisfaction becomes critical to us, especially since we follow the Direct‐to‐Investor model. Investor queries and complaints constitute an important voice of Investor, and this policy details grievance handling through a structured grievance redressal framework. Grievance redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future.

Policy Objectives

The above policy is adopted for Research analyst services to:

• Address actual or potential conflict of interest arising from such dealings or trading of securities of subject company;
• Promote objective and reliable research that reflects the unbiased view of research analyst; and
• Prevent the use of research report or research analysis to manipulate the securities market.
• Ensure independence of its research activities from its other business activities.

Grievance Redressal/Escalation Matrix

Step 1: Contact Information

Step 2: SEBI Grievance Redressal

Step 3: Online Dispute Resolution